1: Introduction

Policy Overview

Redcone Recruitment is dedicated to providing high-quality services in both recruitment and subcontracted traffic management operations. This Quality of Product Policy outlines the company’s commitment to maintaining the

highest standards of service delivery, customer satisfaction, and compliance with safety, operational, and regulatory requirements. In particular, the policy focuses on the provision of National Highways Sector Scheme (NHSS) 12A/B and 12D operatives, ensuring they uphold professional conduct and adhere to safety guidelines, as well as the

subcontracting of traffic management services in compliance with all relevant UK laws, ISO standards, and NHSS guidelines.

1.2 Objective

The primary objective of this policy is to ensure that all services provided by Redcone Recruitment, including the

supply of labour and subcontracted traffic management solutions, meet or exceed customer expectations, legal and regulatory requirements, and industry standards for quality and safety.

2: Purpose

Key Quality Objectives

The purpose of this Quality of Product Policy is to outline the actions Redcone Recruitment will take to:

• Ensure that all traffic management operatives (NHSS 12A/B and 12D) are competent, properly trained, and maintain a professional attitude.

• Provide high-quality, compliant, and safe traffic management services that adhere to UK laws, ISO 9001 standards, ISO 45001 standards, and NHSS requirements.

• Ensure subcontracted traffic management services are delivered to the highest standards of quality and in full compliance with all applicable legislation and industry guidelines.

• Achieve and maintain customer satisfaction through effective communication, prompt service delivery, and a commitment to continuous improvement.

3: Scope

Application of the Policy

This policy applies to all employees, operatives, subcontractors, and suppliers working with or on behalf of Redcone Recruitment. It governs the recruitment of traffic management operatives, the provision of traffic management services, and the monitoring and evaluation of subcontracted traffic management delivery.

3.2 Legal and Regulatory Compliance

Redcone Recruitment will ensure compliance with all relevant laws, regulations, and standards, including:

• Health and Safety at Work Act 1974
• Personal Protective Equipment at Work Regulations 1992
• Road Traffic Regulation Act 1984
• ISO 9001: Quality Management
• ISO 45001: Occupational Health and Safety
• National Highways Sector Schemes (NHSS), specifically NHSS 12A/B and NHSS 12D for traffic
• Temporary Traffic Management Code of Practice

4: Provision of Labour for Traffic Management (NHSS 12A/B and 12D)

Professional Conduct and Attitude

Redcone Recruitment is committed to ensuring that all traffic management operatives maintain the highest level of professionalism and adhere to best practices in conduct and service delivery.

4.1.1 Behavioural Expectations

All operatives representing Redcone Recruitment are expected to demonstrate the following:

• A professional attitude at all times when interacting with clients, the public, and
• Respect for the environment and the communities in which they
• Accountability for their actions and responsibilities on-
• Punctuality and reliability in delivering services according to agreed

4.1.2 Communication Skills

Redcone Recruitment will ensure that all traffic management operatives are equipped with effective communication skills to ensure seamless coordination on-site, particularly when engaging with clients, subcontractors, and the general public.

4.2 Compliance with Safety and PPE Standards

The safety of all Redcone Recruitment operatives and subcontractors, as well as members of the public, is of paramount importance.

4.2.1 Adherence to PPE Requirements

Redcone Recruitment will ensure that all operatives:

• Are equipped with and wear appropriate personal protective equipment (PPE), including high-visibility clothing, helmets, gloves, and safety footwear, as required by law and site-specific risk assessments.
• Follow the Personal Protective Equipment at Work Regulations 1992 and NHSS guidelines to maintain safe working

4.2.2 Ongoing Safety Training

Redcone Recruitment will provide regular health and safety training for all operatives to ensure compliance with ISO 45001 standards and NHSS safety requirements. This includes:

• Training on the use of
• Risk assessment training specific to traffic management
• Continuous professional development (CPD) programs to stay updated with new safety regulations and best

4.2.3 On-Site Safety Audits

Redcone Recruitment will regularly conduct on-site safety audits to ensure all operatives and subcontractors comply with safety regulations and guidelines. Any non-compliance will be addressed through corrective action.

5: Subcontract Delivery of Traffic Management

Quality Standards in Subcontracted Services

Redcone Recruitment will ensure that all subcontracted traffic management services meet the same high standards of quality, safety, and compliance as those directly delivered by the company.

5.1.1 Prequalification of Subcontractors

Redcone Recruitment will only work with subcontractors who:

• Demonstrate compliance with NHSS 12A/B and 12D
• Have robust quality and safety management systems in place, including ISO 9001 and ISO 45001
• Have a proven track record of delivering high-quality traffic management

5.1.2 Service Level Agreements (SLAs)

Redcone Recruitment will establish clear SLAs with subcontractors that outline:

• The scope of services to be
• Performance expectations, including timelines, safety requirements, and quality
• Compliance with all relevant legal and regulatory
• Mechanisms for quality assurance and performance

5.1.3 Performance Monitoring

Redcone Recruitment will continuously monitor the performance of subcontractors to ensure they deliver services to the expected standard. Monitoring methods include:

• Regular site visits and
• Feedback from clients and
• Evaluation of service delivery metrics, including punctuality, adherence to safety protocols, and quality of traffic management installations.

5.2 Compliance with Legal and Industry Guidelines

Redcone Recruitment will ensure that all subcontracted traffic management services adhere to applicable UK laws, NHSS guidelines, and industry best practices.

5.2.1 Adherence to Traffic Management Regulations

Subcontractors will be required to comply with:

• The Road Traffic Regulation Act
• NHSS 12A/B and 12D specifications for temporary traffic management on motorways and
• The Temporary Traffic Management Code of

5.2.2 Environmental and Ethical Compliance

Subcontractors must also comply with Redcone Recruitment’s Environmental and Ethical Policies, ensuring that their traffic management practices are sustainable and environmentally responsible.

6: Commitment to Customer Satisfaction

• Customer-Centric Approach

Redcone Recruitment is committed to ensuring that all services meet or exceed customer expectations in terms of quality, safety, and reliability.

6.1.1 Understanding Client Needs

Redcone Recruitment will engage with clients to fully understand their requirements and expectations before deploying operatives or subcontractors to any project.

6.1.2 Tailored Service Delivery

Redcone Recruitment will tailor its services to meet the specific needs of each client, ensuring that all traffic management solutions are designed and implemented in line with customer requirements and applicable legal standards.

6.1.3 Clear Communication and Responsiveness

Redcone Recruitment will maintain open channels of communication with clients throughout the project lifecycle, ensuring:

• Prompt responses to client inquiries and
• Regular updates on project progress, including any issues or changes to the agreed-upon

6.1.4 Client Feedback and Continuous Improvement

At the end of each project, Redcone Recruitment will seek feedback from clients to assess the quality of the service delivered. Feedback will be used to inform continuous improvement efforts and enhance future service delivery.

6.2 Customer Satisfaction Metrics

Redcone Recruitment will regularly assess its performance using key performance indicators (KPIs) for customer satisfaction, including:

• Timeliness of service
• Compliance with safety and quality
• Responsiveness to client
• Overall client satisfaction

7: Continuous Improvement and Quality Assurance

• Commitment to Continuous Improvement

Redcone Recruitment is committed to continuously improving the quality of its services, including both the provision of labour and the subcontracting of traffic management solutions.

7.1.1 Internal Audits and Assessments

Regular internal audits will be conducted to assess compliance with ISO 9001 standards, safety protocols, and NHSS requirements. Areas for improvement will be identified and corrective actions implemented.

7.1.2 Feedback-Driven Improvement

Feedback from clients, operatives, and subcontractors will be used to refine service delivery and address any issues in performance or quality. This includes:

• Identifying recurring issues through feedback
• Implementing targeted training and process improvements to address identified

7.1.3 Innovation and Best Practices

Redcone Recruitment will actively seek out and implement innovative solutions and industry best practices to enhance the quality of its traffic management services.

8: Policy Review

• Ongoing Review

This Quality of Product Policy will be reviewed annually, to ensure its continued relevance and alignment with customer expectations, legal requirements, and industry best practices.

8.2 Policy Updates

Changes in legal requirements, customer needs, or industry standards may necessitate updates to this policy. Any updates will be communicated to all employees, subcontractors, and relevant stakeholders.

9: Relevant Legal and Regulatory Considerations

• Compliance with Legislation and Standards

This Quality of Product Policy has been developed in compliance with relevant UK laws and standards, including but not limited to:

• Health and Safety at Work Act 1974
• Personal Protective Equipment at Work Regulations 1992
• Road Traffic Regulation Act 1984
• ISO 9001: Quality Management Systems
• ISO 45001: Occupational Health and Safety
• National Highways Sector Schemes (NHSS), particularly NHSS 12A/B and NHSS 12D for traffic management

9.2 Commitment to Legal and Regulatory Compliance

Redcone Recruitment is committed to ensuring that all services provided are fully compliant with the latest legal, regulatory, and industry standards. Regular reviews and updates will be conducted to maintain this compliance.

This Quality of Product Policy reflects Redcone Recruitment’s commitment to delivering the highest standards of service, safety, and customer satisfaction in both recruitment and subcontracted traffic management services.

Through continuous improvement, strong quality assurance processes, and strict compliance with legal and industry guidelines, Redcone Recruitment aims to provide traffic management solutions that exceed customer expectations while ensuring the safety and professionalism of all operatives and subcontractors.