1: Introduction

1.1 Policy Overview
Redcone Recruitment Limited is a leading provider of traffic management services and recruitment/supply of labour to industries involved in public works and civil infrastructure projects. This Quality Policy has been developed to reflect the organisation’s commitment to delivering services of the highest quality in compliance with applicable ISO standards, particularly ISO 9001 (Quality Management Systems), as well as ensuring alignment with Health and Safety Executive (HSE) regulations, Highways England requirements, and other applicable industry standards. The policy aims to foster a culture of continuous improvement and maintain the safety, health, and well-being of all employees, contractors, and stakeholders.

1.2 Policy Objectives
The purpose of this Quality Policy is to:

• Ensure all services provided by Redcone Recruitment Limited meet or exceed customer expectations.
• Adhere to statutory, regulatory, and contractual obligations in traffic management, labour supply, and health, safety, and environmental (HSE) management.
• Drive continuous improvement in operations, processes, and performance.
• Foster a culture where health, safety, and environmental sustainability are paramount.
• Align with ISO 9001, ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety Management) standards.

2: Purpose

2.1 Commitment to Quality
Redcone Recruitment Limited is dedicated to delivering superior services in both traffic management and labour recruitment/supply, ensuring that:

• All client needs are thoroughly understood and fulfilled.
• Every project complies with Health and Safety Executive regulations, Highways England standards, and any other legal or regulatory requirements.
• Quality objectives are continually reviewed, monitored, and improved upon.

2.2 Compliance with Health and Safety Standards
As a company operating in high-risk environments, especially in traffic management, Redcone Recruitment Limited is committed to:

• Enforcing strict compliance with the Health and Safety at Work Act 1974 and all relevant traffic management regulations and codes of practice.
• Ensuring that all staff, contractors, and temporary workers are adequately trained and competent to perform their roles safely.
• Conducting risk assessments to identify hazards and implement control measures to mitigate risk in all work activities.

2.3 Environmental Responsibility
Redcone Recruitment Limited is aware of its responsibility to reduce the environmental impact of its operations. The company commits to:

• Complying with the Environmental Protection Act 1990 and other environmental legislation.
• Minimising waste, conserving energy, and promoting sustainable practices.
• Striving to continually improve its environmental performance through ISO 14001-aligned management practices.

3: Scope

3.1 Applicability
This Quality Policy applies to all employees, contractors, suppliers, and stakeholders involved in the provision of traffic management and recruitment/labour supply services at Redcone Recruitment Limited. The policy governs all aspects of service delivery, including planning, execution, and evaluation of operations across all sites.

3.2 Legal and Regulatory Framework
The policy is aligned with the following:

• Health and Safety at Work Act 1974
• Highways England’s Traffic Management Standards
• ISO 9001:2015 – Quality Management Systems
• ISO 14001:2015 – Environmental Management Systems
• ISO 45001:2018 – Occupational Health and Safety
• Construction (Design and Management) Regulations 2015 (CDM 2015)
• Control of Substances Hazardous to Health (COSHH) Regulations
• Environmental Protection Act 1990

4: Quality Management System (QMS)

4.1 Establishing and Maintaining the QMS
Redcone Recruitment Limited is committed to implementing, maintaining, and continuously improving its Quality Management System in accordance with ISO 9001. The system will:

• Define and standardise procedures for recruitment, labour supply, and traffic management operations.
• Ensure that all processes are measurable, evaluated, and documented to maintain consistency and high quality of service.
• Use performance data to drive continuous improvement.

4.2 Customer Focus
The QMS ensures that customer needs are fully understood and met by:

• Actively seeking client feedback on project delivery and performance.
• Resolving customer complaints promptly and effectively.
• Working collaboratively with clients to improve service quality.

4.3 Risk Management
To mitigate risks that could impact service quality, Redcone Recruitment Limited will:

• Implement robust risk management practices, identifying, evaluating, and mitigating risks associated with labour supply and traffic management activities.
• Ensure that health and safety risks are prioritised, particularly when working in high-risk environments such as roadways and construction sites.

4.4 Employee Competence and Training
A key component of delivering quality services is ensuring that all personnel are properly trained and competent. Redcone Recruitment Limited will:

• Provide ongoing training and development to all employees, with an emphasis on health and safety, environmental practices, and regulatory compliance.
• Ensure that all personnel involved in traffic management and labour supply are certified in accordance with relevant national standards, such as the National Highways Sector Scheme (NHSS) for Traffic Management.

5: Health, Safety, and Environmental (HSE) Standards

5.1 Health and Safety Commitment
Redcone Recruitment Limited recognises that health and safety are integral to quality management. The company commits to:

• Ensuring compliance with all relevant HSE regulations, including regular audits and inspections.
• Providing Personal Protective Equipment (PPE) to all staff and enforcing its proper use.
• Promoting a proactive safety culture where hazards are reported and addressed promptly.

5.2 Environmental Management
Environmental sustainability is a core value at Redcone Recruitment Limited. The company’s environmental management strategy will:

• Minimise waste generation and ensure proper disposal of materials in compliance with ISO 14001.
• Promote energy efficiency and reduce emissions from vehicle fleets and machinery.
• Encourage recycling and the use of environmentally-friendly materials in traffic management operations.

5.3 Incident Reporting and Investigation
Redcone Recruitment Limited will maintain an open and transparent process for reporting and investigating health, safety, and environmental incidents. This will include:

• Clear procedures for reporting near-misses, accidents, and incidents.
• Thorough investigations of all reported incidents to identify root causes and prevent recurrence.
• Timely communication of findings and corrective actions to all stakeholders.

6: Continuous Improvement

6.1 Quality Objectives
To ensure the continued effectiveness and improvement of the QMS, Redcone Recruitment Limited will:

• Set measurable quality objectives at all levels of the organisation.
• Monitor performance against these objectives regularly, adjusting as necessary to improve outcomes.
• Utilise performance data, including customer feedback, internal audits, and non-conformance reports, to drive improvements.

6.2 Internal Audits and Management Reviews
Regular internal audits and management reviews will be conducted to:

• Evaluate the effectiveness of the Quality Management System.
• Ensure continued compliance with ISO 9001, ISO 14001, and ISO 45001 standards.
• Identify areas for improvement and implement corrective actions where necessary.

7: Policy Review and Updates

7.1 Regular Review
This Quality Policy will be reviewed annually or whenever significant changes occur in the business operations, legal requirements, or ISO standards. The policy may also be revised following internal audits, external assessments, or significant incidents.

7.2 Continuous Communication
Any updates or revisions to the Quality Policy will be communicated promptly to all employees, contractors, and relevant stakeholders. Training and support will be provided where necessary to ensure the effective implementation of any changes.

7.3 Feedback and Improvement
Redcone Recruitment Limited encourages all staff and stakeholders to provide feedback on this policy. Suggestions for improvement will be reviewed by management and incorporated into future updates, ensuring that the policy remains relevant and effective.

8: Relevant Legal and ISO Compliance

8.1 Legal Considerations
This Quality Policy has been developed to ensure compliance with all applicable laws and regulations, including but not limited to:

• Health and Safety at Work Act 1974
• Environmental Protection Act 1990
• Traffic Management Act 2004
• Construction (Design and Management) Regulations 2015 (CDM 2015)

8.2 ISO Standards
The policy is aligned with and supports compliance with the following ISO standards:

• ISO 9001: Quality Management Systems
• ISO 14001: Environmental Management Systems
• ISO 45001: Occupational Health and Safety Management Systems

By implementing and adhering to this Quality Policy, Redcone Recruitment Limited will ensure that its services consistently meet the highest standards of quality, safety, and environmental responsibility. This commitment to quality underpins the company’s dedication to maintaining the trust and satisfaction of its clients and stakeholders.